CarTrawler Accelerate™ for Airlines

By: Cartrawler  05/12/2011
Keywords: car rental, time management, Account Management

Features

CarTrawler's technology ensures:

  • A Sub-second response time for availability, pricing and booking requests
  • Delivery of availability and pricing in either a transparent (showing the car rental brand) or opaque model to suit the airline's unique business needs
  • Secure handling of the airline's own contracted rates or CarTrawler's database of car rental suppliers
  • Dynamic cross selling of car rental across all airline customer touch points, increasing ancillary revenue streams
  • Brand Protection
  • A fully serviced solution
  • Multiple payment options (prepay, part pay, pay on arrival bookings)
  • Multi-lingual content and the prices presented in multiple currencies
  • Advanced integration possibilities including XML integration for higher volume customers
  • Real time reporting, management tools, powerful real time analytics and predictive alerting

Technology

CarTrawler's technology provides airlines with an exceptional source of ancillary revenue, naturally pairing flight itineraries with car rental. CarTrawler allows airlines to have real time access to pricing, availability and booking information, connecting to more than 550 leading and independent car rental providers in 175 countries, in 29 languages and multiple currencies. CarTrawler also enables reduced costs and increased ROI, negotiating contracts with the car rental suppliers on behalf of airlines, managing and marketing the car rental content and handling all customer services issues.

The CarTrawler Direct Connect Engine enables access to leading and independent car rental companies at international airports, regional airports and city locations worldwide.

Components

CarTrawler Accelerate™ includes the following key technology and service components for Airlines (based on a Platinum, Gold or Silver Tiered System, linked to volumes of bookings):

Real time Management System

Provides customers with transparency in every transaction and monitors the marketplace to ensure the customer offer remains competitive, whilst maintaining yield and pricing. Supports unique business rules, business activity monitoring providing powerful, real-time analytics, predictive alerting and unprecedented levels of business insight and availability. This allows customers a view of their demand, bookings and associated revenue on real time configurable dashboards which update every six seconds. The system allows the customer to drilldown right down to individual booking level, search data and report on it using a very flexible and intuitive user interface.

Web Management System

An easy-to-use web based high level view of progress for the last 12 months in terms of both bookings and searches. Individual bookings can also be viewed. Provides a unique set of online resources that gives customers full visibility over every aspect of their account at all times. The system is divided into several segments, including reporting, account management and site management. The reporting section is capable of providing detailed reports such as a booking report, a revenue report, a top locations report and a repeat bookings report. The account management section gives customers access to company details, partnership accounts, child sub accounts and bank account details. In the site management section, customers can change site content, choose a site template and modify colors, currency or country location etc. on booking engines.

Direct Connect Feed

Enables connectivity in real time to over 95% of traffic, with access to over 550 car rental suppliers worldwide, in 25,000 airport and city locations, in 175 countries in 29 languages and multiple currencies. This is provided at a sub-second response time and real-time direct connect with suppliers guarantees the best pricing and choice, independent of booking lead times. Most of the CarTrawler Suppliers are supported by a single dedicated Direct Connect Provider, which provides a redundant data link directly to the suppliers' reservation system. This link is used by the CarTrawler Accelerate core system to provide real-time bookings and availability (where applicable) on that supplier. Bookings can be placed directly onto the car rental companies' reservation systems within an hour of pickup time.

XML API

AJAX Booking Engine

In the spirit of Web 2.0, CarTrawler supplies a fully functional, multi-lingual AJAX based booking engine, implemented in three quick steps from search to confirm. It can be completely integrated into the customer's existing booking engine/website to suit any design or layout. It is cross-browser and platform compatible and can be used to add a rich content service to sites built on any current web architecture. Customers can avail of this white label AJAX booking engine technology solution to customize and brand the car rental offering. The solution allows customers to present a fully self branded and customized booking engine and in addition provide their consumers with self-branded vouchers. Customers can choose from CarTrawler's complete database of car rental suppliers (over 550 car rental suppliers in 175 countries, in 25,000 city and airport locations in 29 languages and multiple currencies) or they can sell their specific content on their own website or on their customers' websites. As a result, they do not have to invest in booking engine technology as CarTrawler provides the technology at no cost to the customer. The AJAX booking engine has a total memory footprint of less than 300k making it one of the smallest booking engines in the industry.

AJAX Cross Sell

A subset of the AJAX booking engine, allowing partners to provide live availability and pricing within a known context such as an airline itinerary or hotel booking. The flexible nature of the AJAX cross sell components allows the partner or customer to provide a completely seamless integration into their existing website.

Campaign Offers

Content

CarTrawler searches through its Multi Supplier Network of over 500 suppliers worldwide and guarantees the fastest response times on car rental for any car model across its 17,000 locations worldwide in 135 countries, increasing customers' website revenues at no cost. CarTrawler provides content to complement client specific agreements to ensure that customer selling opportunities are converted into valuable revenues.

Integration Services

CarTrawler provides integration services designed to guide customers from implementation to product queries, test center and technical assistance. CarTrawler provides tailored services to make the adoption of car rental as easy as possible for its customers.

Marketing Consultancy

CarTrawler's account managers will advise customers, supplying them with marketing material which will assist in the promotion of their car rental product, for example advertisements or online banners with call to actions and offers.

Consumer Care

CarTrawler offers a 24-hour, multilingual, 7 day consumer support system through its call center and online reservations team to provide a fully serviced solution, ensuring brand protection.

Dedicated Account Management

CarTrawler provides dedicated account management and support, designed to ensure customer success.

Keywords: Account Management, Activity Monitoring, Booking Requests, Brand Protection, Business Activity Monitoring, car rental, Car Rental Companies, Car Rental Suppliers, Multiple Currencies, Multiple Payment, rental companies, Rental Suppliers, Time Analytics, time management, time management system, web management,

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