About Contact Igntion
What exactly is Contact Ignition the answer is more like who exactly is Contact Ignition. Ronald C Hughes is well known in Contact / Call Centres throughout Ireland the UK and Europe. He is the founder of CCMA Ireland the not for profit organisation that support excellence in the contact call centre industry throughout Ireland for both indigenous and multinational contract centres.
Ronald is not your run of the mill trainer or consultant, all of his material are unique and come from a vast amount of study and experimentation , a natural sceptic he seeks to understand why and how training works before undertaking someone else’s materials. Much of the material would have been validated in real life centres with multiple organisation over the last twenty years. All of the material is developed in as brain friendly a manner as is currently possible.
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