Service for a Lifetime
From the point of installation and throughout the lifetime of your instrumentation, Metrohm can provide tailored Service support packages to meet all your requirements.
For prices and full terms and conditions please speak to your area sales specialist or
Instrument Service Contracts
To keep your Metrohm equipment in good working order, we recommend taking out a Metrohm Service Contract. Regular maintenance can not only improve the reliability, but can also prolong the life of your instrument.
All contracts include one or two preventative maintenance visits per year. The maintenance visit is performed by an experienced Metrohm engineer and includes electrical and mechanical inspection of your equipment, as well as a complete diagnostic check. When the visit is completed the engineer will leave a service report and certificate of performance.
If your equipment does breakdown, it is important to know that someone will respond to your emergency as soon as possible. Contract holders receive fast track response. If our engineers are unable to rectify the problem over the phone, we aim to provide on site assistance within 48 hours (Monday-Friday).
Types of Contracts:-
In the event that your instrument fails, please call our service department on 01928 579 600. This ensures that the call is logged on our system.
To get you up and running as soon as possible, an engineer will call to see if the problem can be rectified over the phone.
If the problem can not be resolved over the phone, on site assistance will be offered. For companies without a fully inclusive or labour inclusive contract, a purchase order must be sent to the office to cover the call out.
Please note that contract holders take priority over non-contract holders. For non-contract holders, both labour and travel is charged at a premium hourly rate.