Solutions

By: Glorsoft  05/12/2011
Keywords: Call Recording, development tools, Speech Recognition

Glorsoft development tools are used to create applications and solutions that increase efficiency and productivity in an organisation. Additionally, many automated telephony solutions are designed to enhance customer retention, customer acquisition and indeed to drive costs down or generate revenue. Self-Service is the core focus of most Glorsoft driven solutions and whilst we don't sell the finished applications, our customers (you the developer) are building new and innovative applications every day.
Typical Solutions Include:
  • Automated Outbound Dialers
  • Inbound Call Routing
  • Screen-Pop
  • Interactive Voice Messaging
  • Customer Survey Automation
  • Account Top-Up Services
  • Call Recording
  • Call Conferencing
  • Unified Communications
  • Voice Portal
  • Card/Subscriber Services
  • Transaction Based Services 

Many of the above solutions will be touch-tone (DTMF) based but Speech Recognition and Natural Language based solutions are growing in popularity and will become more common in the coming years.

Keywords: Call Recording, development tools, Interactive Voice, Interactive Voice Messaging, Speech Recognition, voice messaging

Other products and services from Glorsoft

05/12/2011

Velocity v3.0 - The .Net IVR & Speech Application Toolkit

Velocity™ v3 is a rapid application development toolkit that enables Microsoft .NET developers to create feature-rich telephony applications incorporating the latest in IP based Speech technologies. It is designed to enable the developer to build telephony applications in conventional, standards-based languages rather than proprietary scripting languages or inflexible GUI based environments.


05/12/2011

Services

Whilst many of our customers are happy to get on with the job of building their own applications, sometimes with the help of the Glorsoft support group, some are entering into the voice application arena for the first time. We would of course recommend to all perpetual licence customers that they do maintain subscription on their perpetual licences as subscription also includes all software updates.


05/12/2011

IVR Speech Technologies - .NET Visual Studio Dialogic ASR TTS MRCP

The quality of Automatic Speech Recognition engines and the modern scientific approach to Voice User Interface design has led to a much wider adoption of speech recognition technology in the IVR environment. SAPI is a Speech Application Programming Interface developed by Microsoft to allow the use of Speech Recognition and Speech Synthesis within Windows applications.