Network Recruitment – Jobs Ireland, offices in Magherafelt and Letterkenny. » Call Centre & Customer Service

By: Network Recruitment  05/12/2011
Keywords: customer service, financial services, direct marketing

Job Description

Our client, an award winning organisation with offices in UK mainland and Mid Ulster are urgently requiring a telesales agent to join their growing Magherafelt branch.

The successful candidate will be responsible for making outbound calls to prospective customers (financial advisers) to arrange appointments for field sales agents to go out and provide product demonstrations.

To apply for this position candidates must have:

  • Previous Sales experience 
  • Possess excellent telephone manner and fantastic communication skills

Desirable

  • Candidates who come from a Financial Services background

Other responsibilities will include:

  • Providing MI on a regular basis
  • Attending monthly one-to-one performance sessions
  • Self learning will be required to enhance market and competitor knowledge

The work is fast paced and intense, and you have only a short amount of time to build rapport with customers and explain the features and benefits of the proposition.

Full-time, you’ll usually work 40 hours a week.  A normal working day will run from 8:30am to 5:30 with a 1 hour lunch break.

The type of person required for the telesales business consultant role will:

  • Excellent communication and listening skills
  • A polite, confident and friendly manner
  • Initiative
  • Confidence using computers
  • To enjoy working with prospects and building relationships.
  • A positive attitude.
  • Flexibility and quick thinking.
  • Perseverance and the ability to respect customers’ answers.
  • Good knowledge about the True Potential proposition, competitors and the financial service industry.
  • To be well-organised and thorough, even under pressure.
  • To enjoy working within a target-driven team environment.
  • To understand and comply with the legislation relating to direct marketing
Contact
Laura Coey or Tracey McAlary
Job Category
Location
Derry
Job Ref
1109-4
Contact Tel No
028 79397108

Keywords: Business Consultant, call centre, communication skills, customer service, direct marketing, Financial Service, financial services, Outbound Calls, sales agents

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