Custom House offers a full alternative investment or hedge fund administration service to many funds investing in a wide variety of strategies.
Once the fund has been established (whether by Custom House or otherwise), Custom House will act as administrator to the fund, overseeing the day to day operations and liaising between the Investment Manager and/or Investment Advisor(s), Broker(s), Custodian and Payment Bank, Auditor, Regulatory Authorities and, if listed, the relevant Stock Exchange authorities.
Of course, Custom House is also happy to act for funds that wish to change their existing administrator for whatever reason.
Custom House will carry out the valuation of the fund, calculating the NAV of the fund and the NAV per share, verifying the transaction, prices traded and current prices/valuations. Custom House will also handle subscriptions and redemptions, verify fees and commissions due to the various service providers and authorise all payments to be made by the relevant Custodian, Trustee or Payment Bank. Custom House will arrange for the fund's NAV share and share unit or price to be published in the media, if required. Custom House will also maintain all of the books, records and accounts of the fund and prepare the audit file for the Auditor.
Custom House will also act as Registrar and Transfer Agent and, as such, will maintain a copy of the share register and monitor the issuance, redemption and transfer of shares by shareholders and will liaise promptly with all prospective and existing shareholders, distributing offering documents, reports and financial statements as required by the fund and the Investors. In carrying out its obligations as Administrator, Registrar and Transfer Agent, Custom House will comply with all appropriate international anti-money laundering regulations.
If required, Custom House will act as Company Secretary and, as such, be responsible for maintaining all statutory books and records of the Company, including maintenance of the Board's Minute book, as well as organising and arranging Board and Shareholder meetings, the Annual General Meeting. As Company Secretary, Custom House will also oversee the filing of annual returns and, if listed, ensure compliance with the ongoing obligations of the relevant Stock Exchange.
The Custom House commitment to a personal and innovative service extends to Custom House, who will endeavour to respond to all calls or correspondence on the day received, if possible, but failing that, within 24 hours.
Custom House aims to establish a personal relationship with its client funds and particularly the investment manager and brokers, by appointing one of Custom House's administration officers as the permanent "Account Manager", who will be responsible for liaising with the investment manager's and broker's back offices.
In the case of particularly complex trading strategies, Custom House will arrange for the relevant administrators and department supervisors and/or managers to visit the investment manager's and/or broker's offices to fully learn and understand the "nuts and bolts" of the fund's investment activity.