Individuals, teams and whole organisations can be pulled apart by conflict. Destructive conflict in the workplace has a high cost, both financially and emotionally, for the individuals and the company. The stress and pain caused by workplace conflict can be managed and resolved through mediation. CRMC provides a mediation service that facilitates people come to their own solutions and improve relationships.
Contact with the mediator is usually made by a representative of the organization or by an individual involved in the dispute.
The mediator first speaks to each of the parties to the dispute by phone to explain the process and to answer any questions. The mediator meets the parties separately to prepare them for mediation. The mediator then designs a process to meet the needs of the parties and of the dispute and works with the parties to resolve their issues.