Community mediation offers constructive processes for resolving differences and conflicts between individuals, groups, and community organisations. Community Mediation brings people together to work creatively on conflict resolution, instead of fighting each other and making those problems worse. Community mediation overcomes obstacles and divisions by building relationships between people and bridges between groups. It helps people solve problems and facilitates dialogue.
Mediation gives people in conflict an opportunity to take responsibility for the resolution of their dispute and control of the outcome. Community mediation is designed to preserve individual interests while strengthening relationships and building connections between people and groups, and to create processes that help make communities work for everyone.
The mediator is contacted by an individual or 3rd party, - for example a social worker, garda or Neighbourhood Watch. The mediator meets the complainant, hears their complaint, and helps them identify what they want to do. The mediator explains the benefits and limits of mediation and explores other options.
The mediator meets the other party and goes through the same process.
The mediator clarifies with each party and gets agreement about what is to be treated as confidential.
A mediation session is set up at a neutral venue at a time acceptable to both parties.