By: Interaction  05/12/2011
Keywords: Outsource Strategy

Design and Development of Contact Centres, including:

  • Development of Customer Management strategy
  • Business Modelling and Business Case development
  • Decision support between inhouse v outsource
  • Development & implementation of IS/IT Strategy

Process Innovation and Cultural Change, including:

  • Migration from cost centre to profit centre
  • Development of sales culture
  • Development of Cost Reduction & Efficiency Enhancement programmes
  • Process – Review, design and implementation
  • Review and implementation of IT infra-structure and Business Systems

Project Management services, including:

  • Migration from Insource to Outsource or vice-versa
  • Migration to new facility, either local or offshore

Sales & Marketing Channel for Outsource Vendor, including:

  • Design, development and pilot testing of new products and services
  • Development and implementation of Marketing Strategies for new industry sectors, regions and products

Procurement & management of Outsource Services, including:

  • Development of Outsource Strategy
  • End–to–end management of tender and evaluation process
  • On–going management of Outsource supplier

Training Services, including:

  • Skill–set audit
  • Benchmarking
  • Development of Training Plan
  • Development and delivery of training modules

Keywords: Outsource Strategy