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At Celtrino, customer care performance is reported on as a key metric and is visible to everyone in our company. We know that exceptional customer care is an important component of our value proposition and that dissatisfied customers will take their business elsewhere.
Celtrino's Customer Care team comprises experienced knowledgeable enthusiastic software engineers. We are acutely aware that you have entrusted us with mission critical components of your business and we will always do our best to resolve issues in the shortest possible time.
The Celtrino Customer care structure exposes our care engineers through all phases of issue resolution, providing them with an ever deepening understanding of the business systems and processing steps involved in the exchange of supply chain information. This covers customer business goals, our Celtrino platform services and their integration with customer back-end applications.
Customer care is a fully integrated component of every service we offer with its own service levels. It is provided through a combination of first, second and third level technical support complemented by the use of advanced monitoring/reporting systems and underpinned by our state of the art customer management systems.
We truly believe that your business is safe in our hands.