Calnet can offer a total or partially managed service. Should your business require an engineer on-site on a full or part-time basis calnet can accommodate and provide the most stable and cost effective solution that your business demands. A Managed Service from Calnet is the perfect solution for supporting any aspect of your IT.
Utilising an expert third party to provide Support leaves you free to concentrate on improving service levels to your users - safe in the knowledge that we'll be able to keep up.
Add the fact that Calnet’s solutions are paid for based on the level of service provided, and you can be sure you're getting a cost-efficient solution designed to constantly improve service delivery to your users.
Calnet can take responsibility for any aspect of your Support, be it 1st line, 2nd line, 3rd line or the entire operation. We will define Processes and Procedures, supply experienced staff and be accountable for delivery to agreed service levels and/or capacity.
We can provide you with a detailed monthly report and regular service review meetings allowing you to monitor performance and identify service improvements.