Telesales | Cold Calling | Lead Generation | Business Writing

By: Call Focus  05/12/2011
Keywords: lead generation, Business Writing, Cold Calling

Getting to know your customers and understanding what they really want is vital for good customer relations.  Call Focus understands that you must see things from your customer’s perspective.  You must prove “value for money”, deliver quality products or services and most importantly instil confidence with customers.  This you can achieve through on-going communications.

By learning to identify and understand your customer’s needs, Call Focus can help your company deliver reliable, customised solutions that will win business and create a loyal customer base profitably.

  • Company analysis
  • Forecasting and targets
  • Market analysis
  • Evaluation of current processes
  • Customer profiling
  • Market segmentation
  • List sourcing
  • List building and list management
  • Design of database
  • Automating database
  • Evaluation of channels
  • Design of new channel strategies
  • Implementation of channel strategies
  • Customer loyalty schemes
  • Customer acquisition/ retention programmes
  • Customer satisfaction surveys
  • Benchmarking and performance measurement
  • Evaluation of staff, branches and competition

Keywords: Business Writing, Cold Calling, lead generation