services

By: Brook Business Solutions  05/12/2011
Keywords: PROJECT MANAGEMENT

Software Installation Ireland, Software Training Ireland, Software Support Services Ireland, Software Installation, Training, and Support Services Ireland

Brook Business Solutions offer the following services so that a complete end-to-end solution can be provided to our clients.


Advice & Consulting

Brook listens to client's and understands their business needs, we offer recommendations on solutions and technology based on our expertise and best practice experience.  We can advise you on the options to fulfil your specific needs and how best to implement them.



Implementation & Project Management

Implementing change requires specialist expertise especially when it involves significant business process re-engineering and core operations. For these types of projects planning and management is vital, at Brook we plan and manage your project for you or alternatively assist you with your own project management tasks.




Training

Brook provides training on its full product suite. This can be given on an informal one-to-one basis for small groups or in a formal classroom style for larger groups. Ad-Hoc training can be provided as required and we can tailor courses to suit client's individual needs. Training is normally given on the client site and by arrangement, but if on-site facilities are unavailable we can provide full training facilities. Brook also offers scheduled training courses on commonly required topics; customers will be alerted of these as they become available.



Support

Brook offer full after sales support. Unlike many "call centre" type help desks we offer more than just technical help we can also advise on the related business processes (e.g. How do I run a bank rec ?). Standard “Service Level Agreements” (SLAs) are available on an annual basis, these include the following services:

        -

Help Desk

        - 

Remote Access.

To setup a session 

 and call us for your secure session id.

        -

On Site Support

where required.

So if you have a problem or a question, contact us, we are here to help.



Customisation & Development

Brook is fully accredited to customise its applications. We can also provide bespoke development services to help our clients get the most out of their systems and applications.



Technical Services

Keywords: PROJECT MANAGEMENT

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