service call every 6 months will
significantly increase the life of the machine, help avert expensive
repairs down the line, as well as improve the quality and taste of
A technician will
replace the group head shower screens and gaskets, as well as recalibrate
pump and boiler pressures, and tune up the rest of the machine.
addition to the services listed, the technician can recalibrate the
grinder or coffee volumes and replace the water filter.
Replacing the group head showers radically enhances the taste of the
coffee, as residue from the oils and caramels of coffee builds up on
the screen. Replacing the gaskets makes certain that the portafilter
and group head form the correct seal to enable the proper 9+ bars of
pressure to build up for a perfect espresso extraction.
breakdowns - get a maintenance contract. We
offer maintenance contracts for all machines to allow our customers
to budget for service expenses on an annual basis, as well as
provide peace of mind that the machine will be properly cared for.
The standard maintenance contract includes PM services to be
conducted at 6 month intervals, and covers all repairs to include
both parts and labor for the period of one year. Discounts on spare
parts with contract.
Asset Management Services
treatment is vital to the performance of any piece of equipment that
utilizes a boiler to heat water. Hard water can
destroy a brand new espresso machine in just a few months if
measures are not taken to prevent this chemical reaction from
occurring. In addition to equipment protection, proper water
filtration ensures a quality taste of the coffee.
keep a water softener database to track the life and
performance of the water systems for its customers .
Once your unit is installed, we test the water quality on location
and utilize a detailed formula (provided by our water treatment
specialists) to calculate the life of the softener cartridges. When
the time comes, a technician will call to let you know when to
change the cartridges. Once we get customer authorization, we will
ship the cartridges with instructions, or offer them at a discounted
price with the purchase of a PM programs.
Please contact us for information on service rates, policies, or
any of our service programs.