And heres how we do it.
Each client has a different requirement, which means that few of our solutions are out of the box. To make certain that we provide the right solution to meet the right requirement, we first engage in Pre-Sales Consultancy.
A good sales person may promise the sun, moon and stars. An excellent sales person will spend time ensuring that we have the best fit for the customer, and is not afraid to turn away business if our solutions dont suit a particular style of customer requirement.
In short, we wont take it on if its not the right solution.
It is vital to ensure that we have interpreted the clients requirements accurately and that we are confident of delivering on our recommendations. Our style of business is based on building long-term relationships with our clients and is certainly not about making a quick buck.
Having considered the clients requirements, we will draw on our extensive resources to provide you with just the right recommendation. Depending on your requirements, this may include a combination of hardware, software, installation, training, development and follow-on support.
Well think about what type of solution you really need to achieve your objectives both now and in the future. Well analyse how our various software and hardware solutions can fit together to work for you. And well isolate those areas within our solution that may require a bit of innovative development.
Well then submit that recommendation to you for your consideration.
If you agree with our recommendation, well then put pen to paper to expedite delivery and installation.
To do so on time and on budget, well provide you with a comprehensive Project Management Schedule. This provides you with a complete roadmap of what were doing and when were doing it. If any changes are required, we will work with you to come up with alternative plans to minimise any disruption to your business.
Getting the system set up correctly is vitally important. We spend time listening and understanding the clients business operations before offering advice. And well do so to make our systems work better for you. For instance, if youre purchasing an accounting and management software solution from us, we might provide advice on areas such as:
|Chart of Accounts structure ||Financial reporting layouts |
|Stock coding structures ||Reporting and analysis |
|System Parameter configurations ||Barcode capture/generation |
We listen, we interpret, and then we implement the system to give our customers the reports, analysis and information needed to manage and grow their businesses.
Software development is inspired by the needs of our clients. If your company has a specific requirement that is not met by existing software, or if you have a unique need that is not provided by standard software systems, Advent software developers write software to fill the gaps, or to provide you with unique capabilities.
Development can range from minor software adjustments through to large development projects with third party integrations.
Our adept software development team writes software code in a number of programming languages including VB, VB.net, C Sharp, ASP.net and Retrieve 4GL.
Advent has a training approach based on understanding the clients requirements and providing relevant training. Each person using an Advent-supplied software product may have unique training requirements. This is determined by any previous experience that they might have, their role in the company, and other factors.
With this in mind, we tailor our training programmes on a customer-by-customer basis. This means the investment in training is focused and effective. And to make training even more relevant and focused, we normally recommend training on-site, using sample customer data.
We view training as a key aspect of any new system implementation, helping you to get the most from your new Advent system.
Well specify, source, and install all of the elements to an agreed budget and timeframe: everything from the hardware, to CAT 5E cabling; software to Trojan, Spam, and hacker protection; backup and redundancy solutions to the software that drives your system and meets your operating needs.
After all, thats our job. To discuss your IT systems support requirements, please feel free to