Searching for customer details - The Point of Sale screen is designed to make the search for customer and menu priced job details etc both quick and simple. Customers will therefore experience a faster, more efficient service.
Up-selling of products and services - This can assist in increasing the profit of the Service department by enabling the operator to advise customers if their warranty is due to expire or their MOT/Service is overdue in addition to any complaints that have been recorded.
Courtesy Cars - These can be controlled in the same way as technicians. By setting them up as a resource you can see the number of cars available on a daily basis to ensure the availability and to avoid double/over booking, also with the ability to book half and whole days.
Waiting Customers - In the Workshop Loading diary facility it is possible to highlight which customers are waiting with a different colour indicator, making it very easy to see which jobs need to be completed quickly, therefore improving customer service.
SMS (Short Message Service) - Can be sent directly from Point of Sale to advise customers when their vehicle is ready for collection.
Reassigning PDI and preparation work - Facility to reassign PDI and general preparation work lines from vehicle administration to the service department. As soon as a preparation line is transferred by sales administration, a line in bold red appears at the top of each service POS screen advising them that there is a vehicle that requires preparation work and when it is required.
Status of Service in Progress - The workshop load and every WIP being worked on will have a status of attention (job overdue), booked-in but not started, work in progress, awaiting parts, awaiting work, awaiting authorisation or finished. This will provide a professional and efficient tool for advising a customer on the status of their vehicle.
Carry-over feature - Enables the re-distribution of jobs to another day without the need to re-key information.
Vehicle status - Real-time details of the vehicle status of all workshop jobs enable service advisors to have easy access to information for customers.
Efficiency - Autoline will produce reports to show the efficiency of each technician and the department as a whole. If time clocks are used, all times are saved in the clocking file. The clocking line retains additional information relating to the WIP number, customer, etc.