The client was unhappy with the people management skills of his management team. This team comprised young managers, promoted internally, who had no formal management training but great enthusiasm. In almost all cases the managers were supervising people who had been work colleagues and friends and the managers were finding it difficult to manage the change. Many team members were dissatisfied and demoralized because they felt that the problem of poor performers was not being tackled.
After conducting an assessment of the situation we recommended a training workshop on people management and another on recruitment skills. We ran the people management workshop for all managers and the recruitment skills workshop only for people regularly involved in selection and recruitment.
Immediately after the people management workshop the management team of one of the retail units reviewed the performance of each team member and gave them feedback in format recommended in the workshop, challenging in particular those identified as poor performers. Of seven individuals identified as poor performers, two left of their own volition, two turned around their performance immediately and three others gradually improved achieving acceptable performance within three months. Three years later, we are still providing customized training and support to this company.